Centralised Internet of Things (IoT) platform helps to communicate with cars in real time and provides voice services from vehicles direct to Hertz contact centre
Orange Business Services has struck a three-year contract with Hertz to provide Internet of Things (IoT) connectivity services to support its hourly vehicle rental service. Orange will provide the IoT connectivity across seven European countries: Belgium, France, Germany, Italy, Netherlands, Spain and the UK.
Hertz’s 24/7 corporate business model provides companies with technology-enabled pool fleets which, the car rental firm claims, have proven to drive significant savings and substantial improvements in utilisation and service for end-users.
The keyless cars -- available 24/7 -- can be booked by employees on the phone, online or using an app, which simplifies and improves the process, thereby saving costs said Hertz. Its 24/7 pool fleets can be deployed in one or multiple countries where the company operates, allowing staff to book and use the vehicles available at different locations.
With the IoT connectivity that provides voice services from the vehicles, customers have a direct line to the Hertz contact centre. Previously, each country had to use a local operator to provide the SIM cards. The new deal with Orange Business Services enables Hertz to centralise the management of its fleet’s SIM cards and service management with one global communications provider.
“IoT technology paves the way for new innovative services in the future. Working with a global player in the industry like Hertz is a great opportunity for us to showcase our global IoT expertise and the reliability of our services,” said Anne-Sophie Lotgering, senior vice president, Europe, Russia and CIS at Orange Business Services.
She added: “We prioritise an unmatched customer experience, and we’re firm believers in pushing the boundaries of innovation. By working with Hertz, we can do both.”
“We are constantly evolving as a business to reflect the changing demands of our customers. Our partnership with Orange Business Services is an ideal step for us as we embrace the future and take on new digital technologies that improve customer service,” said Fabrice Genty, senior director, car sharing operations at Hertz.”
Orange Business Services’ IoT connectivity service is part of Datavenue, a modular IoT and analytics solution. To enable advanced analysis and decision-making, the Datavenue solution encompasses the selection of relevant data and objects, their reliable and secure connection, and their management in the customer information system environment.
A global team of more than 700 Orange data-scientists and engineers design and develop these innovative services. Orange claims to support 11 million active objects across a variety of sectors, including smart cities, healthcare, automotive and industry.
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