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Monroe city opts for Sensus smart water system

Using the technology, technicians can access real-time data that enables them to detect the source of water leaks in seconds

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The residents of Monroe are benefiting from smart water technology from Sensus
The residents of Monroe are benefiting from smart water technology from Sensus
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With Monroe's community growing at a rapid pace, it needs new infrastructure

Sensus' technology reduces the time it takes for technicians to identify leaks

US City of Monroe, Washington, has upgraded its infrastructure -- selecting smart water technology from Sensus with the aim of achieving cost savings, improving customer service and to position the city’s water infrastructure to support continued growth and future development.

 

Recognising an opportunity to improve its ability to detect water leaks, the city’s public works department began an update of its existing system to one that would simplify the process of detecting and resolving them. Using Sensus’ technology, technicians can access real-time data that enables them to detect the source in seconds.

 

“We’ve already begun using the Sensus leak detection capabilities, and the results have been amazing,” said Jakeh Roberts, operations and maintenance manager, City of Monroe. “Reducing the time it takes for our technicians to identify leaks enables us to apply their time to other important projects. We can see where the water is going in a way that wasn’t available before, with the potential for significant cost savings.”

 

With three quarters of the upgrade complete, the department claims the system has already enhanced its services. The smart water system is comprised of Sensus OMNI and iPERL water meters, the FlexNet communication system, and Sensus Analytics managed by Sensus Software as a Service (SaaS).

 

“Among other things, the Sensus system enables our customer service staff to see real-time usage so they can explain leaks to customers instead of having to guess at the source,” added Roberts. “Functionally, it makes for a completely different conversation.

 

“We deployed a solution that immediately benefited our technicians and our customers,” he continued. “The Sensus solution now serves as the backbone of our water infrastructure, allowing us to capitalise on our city’s growth and deliver better customer service across the community both now and in the future.”

 

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